FAQ's
FAQ's

The Following are the most frequently asked questions regarding Optimum Control. If you cannot find your answer, please contact us for further assistance or visit our product pages for specific software information.

 

» I don't have a lot of computer experience, will I still be able to use the program?

Yes, the program has been designed to be easy-to-use. If you know the food service industry, you know Optimum Control and normally you can be "up & running" very quickly. We can however provide on-site and web based training if required, plus full on-site set-up and implementation if you feel you need support.

» Is Optimum Control a POS or Touch Screen System?

No. First and foremost Optimum Control is a back office "Food Stock & Costing Program", that is designed to be used as a "back office" restaurant management tool by helping you cost out your recipes and track stock. It will work in conjunction with a sales file exported from your POS system.

» Do I have to manually enter all my sales information?

Optimum Control provides two options. You can enter information manually by copying your till tape information ("z tape"). Using this method Optimum Control can list items in the same order as your till tape. The second option is to import information through your POS (or polling software) directly into the program using a csv file.

» Is Optimum Control an Accounting System or Program?

Optimum Control is not a FULL accounting system, rather a "back end" restaurant management program. It will interface with popular programs such as MYOB or QuickBooks. Sales information can be exported in other formats such as: MS Excel, dBase, 2/3, Lotus, MS Works, DIF, Text, Text With Headers, SQL, HTML and more. This will save you valuable time since Optimum Control "codes" your invoices only once allocating them to the appropriate accounts!

» Does the program tell me Theoretical vs. Actual usage?

Absolutely. That is the end result of using Optimum Control. It will tell you exactly what stock you SHOULD have used, and what you ACTUALLY used.

» When I enter my purchases, how do I handle price changes? Are all my recipes updated?

When you enter your purchases (invoices) you can indicate a new price and upon saving the information, Optimum Control gives you the choice to update all of your recipes with the new price. You can indicate if this is a permanent price change, or if it is a "one time" change - you choose.

» Can I find out if my food costs are going up or down?

In the reports window, you can find out the last price paid (and percentage of change) or find out about all the price changes for a particular item and see them graphically. Find out yearly pricing trends, and how a price change affects all products containing an item.

» Can I enter my own units of measure?

Yes. While Optimum Control offers a wide array of pre-set units of measure you may add as many as you like quickly and easily.

» How long does it take to get "up and running" for an establishment with approximately 400 food items?

On the average you would be set up within 2 or 3 weeks. It is essential that you have a good idea of your recipes, and their yields to make the process run quickly.

» What kind of support do I get with my purchase? What about updates?

Optimum Control comes with your first three (3) months of technical support (additional 12 months are £235 plus VAT) and set up support included. This service is available Monday through Friday between 9am and 5pm Outside of these hours, there is a fee for technical support. Updates are included so that you are always up-to-date with the latest features, and these can be downloaded online.

» Do you have a downloadable demo/trial version of your software?

Yes, we offer you both and something better! Optimum Control is backed by our 30-day money-back guarantee. So order today and if you are not 100% satisfied with our software, simply return it for a full refund of the purchase price (excludes shipping & handling).

FREE Trial Request Form

 Click here for free trial form or Call 01303 862103